Amazon's New AI-Powered Healthcare Service HealthScribe

July 28, 2023
An evocative scene of an Amazon AI-powered medical diagnosis system and an AI-driven educational platform displayed on interconnected screens, emphasizing the game-changing potential of AI in healthcare and education.

Amazon, a tech giant known for its innovative solutions, is making waves in the healthcare industry with its latest offerings. At the recent annual AWS Summit conference in New York, Amazon unveiled its new healthcare-focused services powered by generative artificial intelligence (AI). These services aim to streamline and enhance the healthcare experience for both clinicians and patients.

Transforming Clinical Documentation

One of the key features of Amazon’s healthcare offerings is AWS HealthScribe, an API designed to simplify the documentation process for healthcare professionals. This tool leverages AI to transcribe and analyze conversations between doctors and patients, creating accurate and detailed summaries that can then be entered into electronic health records (EHR) systems.

“Documentation is a particularly time-consuming effort for healthcare professionals, which is why we’re excited to leverage the power of generative AI in AWS HealthScribe and reduce that burden,” explains Bratin Saha, VP of machine learning and AI services at AWS. By automating the process of creating patient notes, HealthScribe allows clinicians to focus more on providing quality care and less on administrative tasks.

Key Features of HealthScribe

HealthScribe offers several features that enhance its functionality and usefulness in the healthcare setting:

  1. Transcription and Categorization: HealthScribe accurately transcribes doctor-patient conversations and categorizes them into relevant sections, such as “small talk,” “subjective comments,” or “objective comments.”

  2. Natural Language Processing: The tool incorporates natural language processing capabilities to extract structured medical terms from conversations, including medications and medical conditions.

  3. AI-Augmented Notes: HealthScribe uses machine learning models to generate comprehensive patient notes, including the history of the present illness, takeaways, and reasons for the visit.

Addressing Concerns: Bias and Accuracy

While the introduction of AI in healthcare brings immense potential, there are concerns about biases and accuracy. Speech recognition algorithms, including those employed by AI systems, may exhibit biases that can impact the transcriptions. A recent study published in The Proceedings of the National Academy of Sciences revealed biases in speech recognition systems from leading tech companies, indicating that they were twice as likely to incorrectly transcribe audio from black speakers compared to white speakers.

To mitigate these concerns, Amazon emphasizes its responsible approach to technology, including generative AI. HealthScribe’s AI capabilities are powered by Bedrock, Amazon’s platform that utilizes pretrained models from startups and Amazon itself. While biases and accuracy remain a challenge, Amazon is taking steps to ensure the reliability and fairness of its AI-powered tools.

Ensuring Security and Privacy

Given the sensitive nature of healthcare data, Amazon prioritizes the security and privacy of patient information. HealthScribe encrypts data during transit and at rest, and it does not retain customer data after processing requests. Additionally, Amazon clarifies that the inputs and outputs generated by HealthScribe are not used to train any of its AI models.

The Potential of AI in Healthcare

Amazon’s foray into the healthcare industry aligns with the growing trend of merging healthcare with artificial intelligence. Other tech giants, such as Google and Microsoft, have also made significant strides in this area. Microsoft’s acquisition of health AI company Nuance and Google’s development of Med-PaLM, an AI model for medical knowledge, demonstrate the industry’s increasing interest in leveraging AI for improved healthcare outcomes.

Google's Med-PaLM

Google’s Med-PaLM focuses on providing clinicians with accurate medical knowledge based on complex questions, patient complaints, symptoms, and medical history. Notably, Med-PaLM achieved a milestone by becoming the first AI to pass the U.S. Medical License Exam with an 86.5% accuracy score.

Industry Players and Potential Concerns

Since its launch, HealthScribe has garnered attention from prominent healthcare software providers. Companies like 3M Health Information Systems, Babylon Health, and ScribeEMR have already embraced HealthScribe to enhance their services and improve clinical documentation practices. Rather than selling the technology directly to doctors and hospitals, Amazon plans to collaborate with these companies to distribute HealthScribe.

However, concerns about the quality of care and accuracy of information persist when it comes to merging AI and healthcare. Some experts advocate for independent validation processes to ensure the reliability of AI algorithms, similar to the validation of new medicines by the Food and Drug Administration. A Pew Research Center study revealed that 60% of Americans would feel uncomfortable if AI were relied upon for diagnosis or treatment recommendations.

Promising Advancements

Despite potential concerns, the integration of AI in healthcare holds great promise. Harvard University researchers estimate that the use of AI in the healthcare industry could save between $200 billion and $360 billion, with a significant portion attributed to reducing labor-intensive administrative tasks. This includes streamlining processes like billing, appointment scheduling, and facility management.

Amazon’s expansion into the healthcare sector builds upon its existing ventures, such as the partnership with One Medical and the acquisition of online pharmacy PillPack. While Amazon Care, a similar service to One Medical, ceased operations in 2022, the company continues to innovate and explore opportunities in the healthcare space.

As AI continues to advance, tech giants like Amazon are poised to revolutionize the healthcare industry, offering innovative solutions that improve patient care, enhance efficiency, and drive cost savings. While challenges and concerns remain, the integration of AI in healthcare is an exciting frontier with the potential to transform the way we receive and deliver healthcare services.


Wiggers, K. (2023, July 26). AWS launches new healthcare-focused services, powered by generative AI. TechCrunch.

Roeloffs, M. W. (2023, July 26). AI At The Doctor? Amazon Launches New Service As Google, Microsoft Aim At Merging Healthcare With Artificial Intelligence. Forbes.

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